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Frequently asked questions

Residents

You can call (415) 849-4662 or email help@zeusliving.com anytime to get help.

We've set up and pay for all of your utilities (gas, electricity, water, cable, WiFi)! In some jurisdictions, you'll see a fixed "utilities fee" as its own line item on your monthly invoice. Where applicable, this fee is reflected on the home's listing page when you enter your dates.

We thoroughly clean your home before you arrive. All our homes are professionally cleaned, and we complete an inspection before every stay to make sure the home meets our high standards.

Upon request, residents can schedule cleanings during their stay at a frequency that works for them. However, in cities with shelter-in-place orders, we have suspended cleaning services that residents request during their stay. We will update residents when we can offer these cleaning services again.

We will return your security deposit minus any charges related to excess wear and tear within 15 business days of checkout.

Your deposit will be returned via your original payment method. There are three exceptions to this:

  • If you paid through a bank account and stayed longer than 90 days, we will refund you via check

  • If you paid through a bank account and have deductions, we will refund you via check

  • If you paid through an international bank account, we will refund you via a wire transfer (you are responsible for wire transfer fees)

Owners

Zeus is a corporate housing provider that leases unique homes in Boston, New York, Seattle, Los Angeles, Washington D.C., and the San Francisco Bay area. We furnish and equip the homes we manage, and then rent them out to our corporate clients for business stays of 30 days or longer. We guarantee rent each month to our owners over the term of the lease. To see if your property qualifies, enter your address here, or give us a call at (415) 849-4662.

Because we are a master tenant and do not occupy the home, but rather sublet to our corporate residents, we do not pay a security deposit to owners. We guarantee to provide the home back to you in equal or better condition than when we found it subject to normal wear and tear.

Our preferred home for corporate housing is a studio up to 4-bedroom residence. We also look for homes with an equal ratio of bedrooms to bathrooms and require our homes to have dishwashers, on-site or in-home laundry, covered parking, and be near public transportation hubs. Homes with recently updated or current kitchens and bathrooms are also required. Allowance for pets is a big plus!

Zeus will cover any resident damage at no cost to the owner. For issues caused by age, deferred maintenance, or Acts of God, Zeus will repair or oversee repairs at the expense of the owner.

We currently operate in Boston, New York, Seattle, Washington, D.C., Los Angeles and the San Francisco Bay Area.

There are three levels of insurance coverage on every Zeus home: the owner's homeowners insurance, Zeus’ $3,000,000 commercial liability plan, and required individual resident renters insurance.

We are an equal housing opportunity provider that specializes in corporate housing.

Zeus requires all residents to complete a rental application with background information and credit verification powered by Experian or proof of funds.

Most residents stay for 2-4 months.

Our rental offer takes into consideration recent comparables from both furnished and unfurnished homes, as well as the market rates of other corporate housing providers.

The Zeus revenue-share lease agreement is derived from a standard local residential lease (for instance, in San Francisco, the San Francisco Apartment Association lease) with special consideration and clauses for the needs of corporate housing and variable rent payment. Our typical lease term is two years.

Our in-house home design team will completely furnish your home and equip it with essentials for corporate stays like working desk areas, HDTVs, bed linens, bathroom and kitchen essentials.

We ask owners to continue paying for municipal account utilities like water and garbage. Zeus will manage the non-municipal utilities like electricity, gas, cable, and internet (e.g., PG&E and Xfinity) and withhold those from the revenue share.

We spend a lot of time choosing the cities we call home. We don't have any future cities confirmed yet, but we'll let you know as soon as we do!

All we require is an unpaid 10-day onboarding period. Our progressive revenue-share tiers work like tax brackets: The fee starts at only 4% and increases based on how much we exceed the market rent.

Our headquarters is located in San Francisco and we have local offices in each city we operate in. We currently have 90 employees.

We currently manage homes for more than 500 owners.

We currently operate more than 2,000 homes for corporate housing in Boston, New York, Seattle, Los Angeles, Washington D.C., and the San Francisco Bay Area.

Yes. In 2020, Zeus shifted our business model to better align owners' and our residents' objective to rent high-quality furnished homes in desirable locations, while targeting a modern business travel audience and generating respectively higher returns for owners.

Application & Leasing Process

We don't offer viewings of our homes to respect the privacy and convenience of our current residents. However, we offer a 3D tour, floor plan, and photos for each home.

Our minimum stay length in all cities is 30 nights.

No, we offer furnished homes only. This means that at any Zeus home, all your home basics will be ready and waiting when you move in.

We highly recommend that our residents obtain renter’s insurance. If you would like to waive insurance, contact our leasing team. We recommend Lemonade for competitive pricing and ease of use.

We stand by our homes. If within 3 days of the check in you are not satisfied with the property because it did not match the online photos or 3D tour, we will be happy to find you another Zeus home that is a better fit (subject to availability) .

To request a relocation, please send photos and a list of reasons on why the property is not as it appears on our website to help@zeusliving.com.

When you find the home you like, simply apply from the listing. Once your application is submitted, your home is automatically reserved for you while a member of our bookings team reviews your application. The review typically takes 10-15 minutes, but can take up to 24 hours.

Your booking will be fully confirmed after 1) both you and Zeus have signed the lease and 2) your required upfront payment has cleared. Once approved, you will receive an email notification that your booking is fully confirmed.

Yes, we’re here to help! Please email stay@zeusliving.com with questions. If you prefer the phone, call us at (415) 849-4662 to speak with someone on our team.

All bookings require your contact information, pet information, and agreement to our terms, cancellation policy, and rental agreement. Additionally, you will be asked to provide identity verification before checking in.

For stays over 35 days, rent for the first 30 days of your stay, the one-time cleaning fee, and the security deposit are due to book. For shorter stays, rent for your full stay, the one-time cleaning fee, and the security deposit are due to book.

If your home is not booked immediately after your original lease ends, yes! However, our homes do book quickly and if another resident is booked in your home after your lease ends, we will not be able to extend your stay in that home. Inquire early if you think you might need to extend your stay.

Many companies choose to pay or sign the lease. We recommend that a representative from your company set up an account and book on behalf of any travelers. You can sign up for Zeus For Business account here.

The best way to do this is through a Zeus For Business account. You can learn more and sign up here.

Your company can pay via any of the payment options. We recommend that a representative from your company set up a Zeus account and pay through our payments portal. Please note that if your company is paying directly, the company will need to be named on the lease.

Yes! Benefits include a waived security deposit, flat rates year round, and an account manager. Visit Zeus For Business to sign up.

Before checking into a home, you’ll be required to verify your identify with a government-issued ID, just like when you check-in to a hotel. You’ll only be asked to do this once.

We use verification software that prompts you to take a photo of your ID and two “selfies” (one head on, one profile). Our software will verify that your ID and your photos match. ID verification ensures that we know who is staying in our Zeus communities.

If our system has trouble verifying your ID, we'll reach out to have you retry.

Only government-issued IDs are accepted. Depending on what country or location you’re from, one of the following types of government IDs are accepted:

  • Driver’s license
  • Passport
  • National identity card

You’ll be asked to verify your ID before checking into the home. You must complete this step in order to receive access instructions. You can also verify your ID at any time from the bottom of your Settings page.

Simple! You check in on the start date of the lease and you check out by 11am on the end date of the lease. If you are unsure of your end date, ask us for a flexible lease.

A flexible lease has no specific end date. When you’d like the lease to end, give us at least 30 days notice. For example, if today is January 15, the earliest your lease could end is February 13.

We are happy to host federal workers and members of the military. We do our best to accommodate these stays by:

  • Incorporating cleaning and parking fees into the rent
  • Reflecting nightly rates on invoices
  • Adjusting monthly rates over the course of your stay to match your per diem (whenever possible)
  • Altering our cancellation policy to accommodate if your orders change or if the government shuts down

To continue your booking, please email gov@zeusliving.com with the details of your upcoming travel, and we'll help you find a Zeus home that meets your needs.

Payments

You can always see the breakdown of what’s due at the time of application on the home's listing page.

For stays of greater than 35 days, the prorated rent for the first month of your stay, the one-time cleaning fee, and the security deposit are due at booking.

For stays of fewer than 35 days, rent for your full stay, the one-time cleaning fee, and the security deposit are due at booking.

The turnover cleaning fee covers a deep clean and restocking conducted before residents move in. This cleaning is necessary to ensure a spotless move-in for all residents.

  • Credit card or ACH payment (via Stripe) on your Payments Page
  • Wire transfer (contact us for wiring info)
  • Other payment options will be evaluated upon request based on the merits of each particular situation

You can always access your payment schedule from your Bookings page.

Go to the booking you’re interested in viewing, and click “View Payment Schedule.”

Rent payment is always due on the 1st of each month, except for first month’s rent which is prorated and due prior to move in.

Yes, there is a cap on utilities, which means that we only charge for excessive use. Excessive use occurs only when Gas or Electricity or Water/Sewer reaches usage or charges of more than $200 a month individually.

For efficiency, we do not allow utilities accounts to be transferred to residents.

Your Stay

Each confirmed reservation comes with a house manual, which details important information about your stay and the home itself. Included in the house manual will be information about: door codes or keys, WiFi password, parking (if applicable), mail, fixtures and appliances, contact information, garbage day instructions, and other details about your home. You'll receive the house manual by email once your lease is confirmed.

Access codes will be emailed to you on your move in day at 2:45pm. They will also be revealed in the house manual at the same time.

Check in is at 3pm and check out is at 11am. If you need a check in or check out time outside of these standards times, get in touch. If we can accommodate the requested time, we will!

Overnight visitors are allowed, but with the following restrictions. Guests are not allowed for more than 15 consecutive days or 30 days in a calendar year. If you would like to add an occupant to your lease, contact us immediately; if you do not add a long-term guest to your lease you will be in breach of the agreement. Also, no more than 2 occupants per bedroom are allowed at a given time. Finally, please never give out door codes to a guest!

You will receive an email with detailed check-out instructions, but these are the main steps:

  • Return your keys
  • Dispose of trash
  • Empty the fridge
  • Set up mail forwarding
  • Lock the property

Check out is at 11am. If you need to stay in the home past this time, you will be charged the cost of rescheduling our cleaners and quality assurance inspectors, a $150 fee.

Property Amenities

Many of our homes allow pets. You can check if a specific home allows pets in the Amenities section on the listing page. Pets are limited to 2 per home.

We charge a $250 pet fee. This fee is a one-time, nonrefundable fee that covers a cleaning post check-out to prevent any allergy-related illness in our homes, as well as any property pet fees. Pet-related damages or the need for excessive cleaning will be debited from the security deposit.

We encourage individuals using service animals to contact us before their stay at stay@zeusliving.com.

If you have any of the following breeds, please contact us before booking at stay@zeusliving.com as some of our homes restrict the breeds listed below.

Breeds: American Pit bulls, Rottweilers, Akitas, Cane Corsos, Presa Canarios, Bull Mastiffs, Staffordshire Terriers, Dobermans, German Shepherds, Boxers, Malamutes, Huskies, Dalmatians, Chow Chows, Fila Brasileiros, Wolf hybrids

Your home will come with furniture and decor thoughtfully chosen by an in-house designer based on the space's functional and aesthetic needs. The design of each space is a little different. Photos of each home will give you a good idea of what furniture to expect in a specific home.

All of our units are furnished and we typically do not remove or swap out furniture. However, you may bring in additional furniture if you'd like, though we ask that you remove it when you leave. If you have a specific request about a particular piece of furniture, we are happy to hear it and assess whether it is feasible on a case-by-case basis.

For support animals, we require a certified letter signed by a health professional. Please upload into your application.

Smoking of any kind is not permitted in any Zeus home. Smoking may result in the loss of your entire security deposit.

A/C availability will vary by unit. Please inquire further if A/C is a priority for you.

Each home listing will indicate whether there is designated parking included and, if not, how difficult it is to find street parking in that area. Some areas do require a street parking permit. Please inquire further if parking is a priority for you.

All homes come with complimentary 100 mbps WiFi. If speed ever becomes an issue, let us know and we'll take care of it.

If your home has cable (as stated in the listing), it comes with a standard cable package.

  • General
    • Furniture
    • Art & Decor
    • Vacuum Cleaner
  • Bedroom
    • Bedding & Pillowcases
    • Pillows
    • Duvet
  • Bathroom
    • Towels
    • Bath Mat
    • Toilet Paper
    • Hair Dryer
  • Kitchen
    • Flatware
    • Cooking Utensils
    • Knife Set
    • Water Glasses
    • Plates
    • Cookware set
    • Cutting board
    • Measuring spoons and cups
    • Coffee Maker
    • Microwave

We currently do not offer refills of supplies during your stay.

This varies by city and building. In cities where shelter-in-place orders are lifted, some shared spaces may be reopening. In cities with existing shelter-in-place orders, shared building spaces are closed to ensure adequate social distancing. We cannot guarantee access to any shared building amenities at this time, and our prices are updated to reflect this.

Most homes have a washer/dryer, and this will noted under the "Amenities" section on the home's page.

Changes & Cancellations

We generally have a 30-day cancellation policy. The cancellation penalty depends on when you notify us of your cancellation:

  • Within 24 hours of booking and before checking in → We can issue a full refund.
  • More than 30 days before check-in → We can issue a refund minus a $400 cancellation fee.
  • 30 or fewer days before check-in → You are responsible for first 30 nights and a $400 cancellation fee. We can refund all nights after night 30. This would include those that weren’t able to verify their ID before checking in.
  • During your stay, with over 30 nights remaining → You are responsible for 30 nights after you vacate and a $400 cancellation fee. We can refund all nights after night 30.
  • During your stay, with 30 or fewer nights remaining → You are responsible for the remaining nights in your lease.

Our cancellation corresponds to credit card fees (which we cover when booking), administrative costs, and the risk we take not marketing the home.

Ask our bookings team about flexible lease options if you need a lease that permits a rolling 30 days notice!

Changes to your reservation will depend on other bookings before and after your lease term. If you need to make a change, contact us and we’ll assess whether we can make it work.

We are happy to extend your reservation if availability so allows! We lease on a first-come first-served basis. Contact us as soon as you know you would like an extension—the earlier the better to ensure our calendar is still open!

If you have a fixed lease, you will only be able to extend if we have not already booked someone else for those dates.

If you have a flexible lease and have not given us notice, there is no need to extend your lease. Your lease does not end until you give us 30 days notice. If you have already given us notice, we can extend your lease if we haven't booked anybody after you.

Note that if your unit is already booked after your lease end date, we may have another comparable unit available for you. Contact us for assistance finding a transition property!

If you still can’t find what you’re looking for, we’re happy to help.