Frequently Asked Questions

What is Zeus?

Zeus is a tech driven property manager, focused on the furnished housing market. Zeus hosts startups, students, and companies in the Bay Area. You can sign flexible leases that last one month or more.

How do I book a unit with Zeus?
  1. Apply in the listing.
  2. Credit check.
  3. Lease sent to you once application is approved.
  4. Signature and security deposit are due within 24 hours to secure your booking.
  5. Confirmation!

See Application & Leasing Process FAQs for more details.

How do I get help during my stay?

You can call (415) 849-4662 or email help@zeusliving.com anytime to get help. Zeus prides itself in responding immediately.

How do utilities work?

Utilities are already set up for you and are already included in rent.

How often is the property cleaned?

We thoroughly clean the property before you arrive and after you leave. If you would like routine cleanings during your stay, let us know and we can arrange for our trusted cleaning team to clean your property.

When will my security deposit be returned?

After you leave, Zeus inspects the property to ensure that it is in the same condition as when you arrived. A cleaning fee is deducted from your deposit to cover the cost of a thorough cleaning. Other than that, 99% of tenants get the rest of their deposit back within 7-10 days.

How do I list my property on Zeus?

We work with landlords from all over the San Francisco Bay Area. Go here to get started.

Can I speak to a human before applying?

Yes, we’re here to help! You are welcome to send an inquiry (just hit “Inquire”) within a particular listing or email stay@zeusliving.com with questions. Or feel free to call (415) 849-4662 to speak with someone on our team.

What is the minimum lease length?

30 nights.

Why is there a 30-day minimum?

We specialize in medium-term stays for a few reasons. First, we value relationships with our neighbors and take care to ensure renters come to us to create a home. Second, we are proud to operate in the Bay Area in various cities with short-term regulations. Finally, we cater to the needs of our customers by providing longer-term options for relocations and business travel.

While the above is the case for most of our properties, at units where short-term rentals are allowed, we are happy to offer stays of less than 30 nights.

Why can I not book more than 7 days out from the first available date?

We require leases to begin within a week of the available date to minimize vacancy in tandem with our 30 night minimum.

How does a fixed term lease work?

Simple! You check in on the start date of the lease and you check out on the end date of the lease. Note that on the end date you must check out of the property by 11am. If you want to stay beyond your end date, you must notify Zeus immediately so we do not book someone else for those dates. If you are unsure of your end date, ask Zeus for a flexible lease.

How does a flexible lease work?

A flexible lease has no specific end date. When you want the lease to end, you give us at least 30 nights notice. For example, if today was January 1, the earliest your lease could end is January 31. You can end your lease in the middle of a month if you like. Note that on the end date you must check out of the property by 11am.

Do you offer discounts?

We draw discounts into our nightly pricing, so do not offer further discounts. Each listing shows a seasonal breakdown of pricing each month.

Is there an application fee?

There is no application fee for the service of leasing a property, but we do require a credit check through Cozy software, which costs $24.99.

Who must be included in the application?

All occupants over the age of 18 must be added to the application. Those contributing to rent must also be named on the lease and added as a signature.

Who must be credit checked?

All applicants who will contribute to rent must be screened. The screening will consist of a credit check run through Cozy software. The cost is $24.99 and cannot be waived. If you wish to rent again with Zeus and have been screened within the past year, there is no need to submit another credit check.

Can I schedule a viewing?

Viewings can be scheduled if no one is living at the property or if your stay is longer than 6 months. We have other great ways for you to familiarize yourself with the property:

  1. Check out the online 3D tour of the property. These are available on all listings. The property looks exactly like it does in the tour.
  2. Check out Google Street View to get a sense of the neighborhood.
Will the credit check affect my credit?

No. Cozy runs a soft inquiry that will not affect your credit.

What if I am international and do not have US credit?

We happily welcome international renters! If you do not have US credit, we will require either a) your last 2 pay stubs or a redacted bank statement or b) Offer Letter with salary or Letter of Support if your company is paying.

What is the minimum credit score accepted?

650.

What if I don’t meet the minimum credit threshold?

If your credit check reveals an insufficient score, we will still consider your application with a higher security deposit and/or upfront payment. You can also have a cosigner guarantee your lease.

Can I have a cosigner guarantee my lease?

Yes. A cosigner will act as guarantor and will be responsible for payment outright or in the event that you do not pay what is owed for your lease. A cosigner is appropriate for those with insufficient or unestablished credit.

Can my company be named on the lease?

Yes, and in fact, your company must be named on the lease if responsible for payment. If your company is paying, but you would prefer to keep the lease in your name, we will need a Letter of Support (see next question for an explanation).

What is a Letter of Support?

A Letter of Support is a document from a company assuming responsibility for payment of your lease. The letter must be signed by a representative of your company with authority to assign the company as guarantor of the lease.

I am booking a shared unit, who will I be living with?

We have a few units rented out by room. In those cases, you are welcome to inquire about the people currently occupying the property. Note that private information will be kept in strict confidence.

Do you offer unfurnished units?

No, we offer furnished units only. We have a fantastic in-house design team who furnish and decorate each unit.

Do I need renter’s insurance?

We require our tenants to obtain renter’s insurance. If you would like to waive the requirement, contact our leasing team. We recommend Lemonade for competitive pricing and ease of use.

At what stage is my booking confirmed?

Your booking is not confirmed until 1) you have signed the lease and 2) your required upfront payment has cleared. The amount of the upfront payment owed at signing will depend on how soon you are moving in. If you are moving in within 1 week, you will owe security deposit + first month’s rent. Otherwise, you will owe security deposit. Once your booking is confirmed you will receive welcome emails from Zeus confirming your lease.

When is security deposit due?

When the lease is signed. Note that the property will not be held for you until deposit clears.

When is first rent due?

First month’s rent is due prior to move-in, which means payment must fully clear before moving in. We recommend submitting payment 1 week in advance to avoid move-in delays. Keep in mind that bank and wire transfers take more time to clear than credit card payments.

If you are moving in within 1 week from the time you sign, first month’s rent will be due at signing.

What is the turnover cleaning fee?

The turnover cleaning fee is a deep clean conducted after you move out. We will deduct this fee from your security deposit, unless you prefer to pay upfront. This cleaning is necessary to ensure a spotless move-in for all tenants!

What are the payment options?
  • Credit card or ACH payment (via Stripe) at https://zeusliving.com/payments
  • PayPal to hello@zeusliving.com
  • Venmo to hello@zeusliving ($2,500/week limit)
  • Paper check to Zeus Living, 729 Minna St., San Francisco, CA 94103
  • Wire transfer (contact us for wiring info)
Where can I see my payment schedule?

A payment schedule is available to you when you log in to your Zeus account.

My company is paying for me; how should payment be submitted?

Your company can pay via any of the above payment options. We recommend that a representative from your company set up a Zeus account and pay through our payments portal. Please note that if your company is paying, the company will need to be named on the lease or upload a Letter of Support to guarantee your lease.

If I move-in mid-month, is that when I pay my rent each month?

Rent is due on the 1st of each month. We find this is easiest for our tenants. First month is due prior to move-in and your second month will be pro-rated accordingly.

Is there a utilities cap?

Yes, there is a cap on utilities, which means that we only charge for excessive use. “Excessive Use” occurs only when Gas or Electricity or Water/Sewer reaches usage or charges of more than $200 a month.

Can I pay my own utilities?

For efficiency, we do not allow utilities accounts to be transferred to tenants. However, if you would prefer to pay for your own utilities, contact our leasing team and we can include that term in your lease.

What is the House Manual?

Each confirmed reservation comes with a House Manual, which details important information about your stay and the property itself. Included in the House Manual will be information about: door codes/keys, wifi password, parking (if applicable), mail, fixtures and appliances, nearby eateries and attractions, contact information, etc. The House Manual is accessed through a link sent in the welcome email you’ll receive once your lease is confirmed.

When do I receive check-in information (codes or keys)?

Codes will be emailed to you on your day of move-in by 3pm. They will also be revealed in the house manual at the same time. If the house specifically requires keys, we will confirm a convenient time for key exchange.

Can I check in early/check out late?

Check-in is at 3pm and check-out is at 11am. Requests outside of these regular times will be handled on a case by case basis. If we have a same-day turnover with a new tenant moving out or arriving on that date, we will be unable to accommodate arrival/departure exceptions. Just ask and we’ll let you know!

Are overnight visitors allowed?

Overnight visitors are allowed, but with the following restrictions. Guests are not allowed for more than 15 consecutive days or 30 days in a calendar year. If you would like to add an occupant to your lease, contact us immediately; if you do not add a long-term guest to your lease you will be in breach of the agreement. Also, no more than 2 occupants per bedroom are allowed at a given time. Finally, if you are in a private room in a shared space, please exercise discretion and respect for your housemates whenever inviting guests into the space. And please never give out door codes to a guest!

What is the procedure for moving out of my unit?

You will receive an email detailing move-out instructions 1 day prior to move-out.

What furniture can I expect?

Zeus aims to provide everything you need to hit the ground running on day one. Your place will come with major furniture like couches, chairs, dining table, beds, etc. Zeus also provides kitchenware such as cups, silverware, pots and cooking equipment.

Are pets allowed?

Pet policies vary by property. The policy at a given unit will be outlined in the listing. If allowed, there is an additional $250 deposit per pet and a rent increase of $50 per month.

Can I bring my own furniture?

All of our units are furnished and we typically do not remove or swap out furniture. However, you may add furniture if no damage is caused and you take it with you when you leave. If you have a specific request about a particular piece of furniture, we are happy to hear it and assess whether it is feasible on a case by case basis.

What is the protocol for support animals?

For support animals, we require a certified letter signed by a health professional. Please upload into your application.

Is smoking allowed?

Smoking is not permitted in any Zeus home.

Does my unit have Air Conditioning?

A/C availability will vary by unit. Most units in San Francisco do not have A/C, as the weather is generally cool year-round. In the South Bay, some units do have A/C. Please inquire further if A/C is a priority for you.

Is parking available? Do I need a permit for street parking?

Each property listing will indicate whether there is designated parking included, and if not, how difficult it is to find street parking in that area. Some areas do require a street parking permit. Please inquire further if parking is a priority for you.

Do your properties have wifi?

All properties come with high-speed Internet and wireless network. Zeus sees the Internet as a basic a necessity as running water.

What is the wifi speed?

We offer super fast wifi at all of our properties, with a minimum of 100mbps, up to 500mbps at some properties. If speed ever becomes an issue, we will address it.

What cable package is included if my unit comes with cable?

If your unit has cable (as stated in the listing), it comes with a standard cable package.

What is my property equipped with?
  • Home Supplies Starter Kit
  • Furniture
  • Art & Decor
  • Sheets
  • Pillows
  • Pillowcases
  • Duvet
  • Hangers
  • Towels
  • Trash Cans
  • Laundry Hamper
  • Soap Dispensers
  • Hair Dryer
  • Utensils
  • Cutting Boards
  • Knives
  • Pots & Pans
  • Pot Holders/Oven Mitts
  • Colander
  • Mixing Bowls
  • Peeler
  • Salt & Pepper Shakers
  • Glasses
  • Mugs
  • Wine Glasses
  • Dishes
  • Baking Sheet
  • Coffee Maker
  • Toaster
  • Electric Kettle
  • Drying Rack
  • Broom
  • Dustpan
  • Vacuum Cleaner
  • Swiffer
  • Plunger
  • Iron & Ironing Board
  • Space Heater
  • Power Strip
  • Extension Cord
  • Reusable Tote Bag
What is in the Starter Kit?
  • Toiletry Kit - Toothbrush, Toothpaste, EO Hand Sanitizer
  • Trash Bags
  • Notebook & Pen
  • Water Bottles
  • Candle
  • Toilet Paper
  • EO Shampoo, Conditioner, and Body Wash
  • EO Body Lotion
  • Local Coffee
  • Sponge
  • Hand Soap
  • Dish Soap
  • Salt & Pepper
  • Aluminum Foil
  • Parchment Paper
  • Baking Soda
  • Cleaning Sprays & Wipes
  • Swiffer Pads
  • Toilet Cleaner
  • Paper Towels
  • Laundry Detergent
Do you offer refills during a stay?

No, but the Starter Kit has ample household, grooming, and cleaning supplies for your stay.

If my unit is in a complex with community amenities, do I have access?

Yes! If you rent a unit in a complex with a gym, pool, lounge, etc., you will have access to those amenities. Fob or key will be provided with your general set of keys upon check-in.

Do your properties have a washer/dryer?

Most properties have a washer/dryer. If it doesn’t, Zeus can arrange for your laundry to be picked up from your property, cleaned, and delivered back to you.

What is the cancellation policy?

Generally, we have a 30 day notice policy. If you notify us 30 days prior to your set move-in date, we will fully refund your deposit. If within 30 days prior to your set move-in date or during your stay, please contact our team. We will re-market the property in search of a replacement tenant and charge you only for days we cannot rent.

Can I change my reservation?

Changes to your reservation will depend on other bookings before and after your lease term. If you need to make a change, contact us and we’ll assess whether we can make it work.

Can I extend my reservation?

We are happy to extend your reservation if availability so allows! We lease on a first-come first-served basis. Contact us as soon as you know you would like an extension - the earlier the better to ensure our calendar is still open!

If you have a flexible lease and have not given us notice, there is no need to extend your lease. Your lease does not end until you give us 30 days notice. If you have already given us notice, we can extend your lease if we haven't booked anybody after you.

Note that if your unit is already booked after your lease end date, we may have another comparable unit available for you. Contact us for assistance finding a transition property!

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