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Frequently asked questions
Residents
How do I get help during my stay?
How do utilities work?
How often is the home cleaned?
What are your cleaning standards?
When will my security deposit be returned?
How will my security deposit be returned?
Owners
How do I list my property or home on Zeus?
Does Zeus pay a security deposit to owners?
What kind of homes does Zeus look for?
What maintenance does Zeus cover?
What insurance coverage does Zeus carry?
Who does Zeus typically rent to?
How long does the average resident stay?
How does Zeus come up with the price for my property?
What is the typical lease term?
For the furnished model, who furnishes the home?
Who pays for utilities?
Where is Zeus expanding?
Does Zeus pay home property taxes?
What are the fees for using Zeus?
How many homes are in the Zeus housing network?
Application & Leasing Process
Can I schedule a viewing?
What is the minimum lease length?
Do you offer unfurnished homes?
Do I need renter’s insurance?
How do I book a home with Zeus?
Can I speak to a human before applying?
How does Zeus screen residents?
What’s required to book?
Can I extend my stay?
What if my company is signing the lease and/or paying?
My company is paying for me, how should payment be submitted?
What are acceptable forms of ID?
When will I be asked for an ID?
Do you perform background checks?
How does a fixed term lease work?
How does a flexible lease work?
How does Zeus accommodate government Per Diem stays?
Payments
What do I need to pay to book?
What is the turnover fee?
What are the payment options?
Where can I see my payment schedule?
If I move in mid-month, is that when I pay my rent each month?
Is there a utilities cap?
Can I pay my own utilities?
Your Stay
What is the House Manual?
When do I receive check-in information (codes or keys)?
Can I move in early/move out late?
Are overnight visitors allowed?
What is the procedure for checking out of my unit?
What happens if I check out late?
I have a lot of stuff. Can I use a mover?
Do you offer discounts on any additional services during my stay?
Property Amenities
What furniture can I expect?
Are pets allowed?
Can I bring my own furniture?
What is the protocol for support animals?
Is smoking allowed?
Does my home have air conditioning?
Is parking available? Do I need a permit for street parking?
Do your homes have WiFi?
What is my home equipped with?
Do you offer refills during a stay?
What should I pick up on my first shopping trip after I arrive at my home?
If my home is in a complex with community amenities, do I have access?
Do your homes have a washer/dryer?
Changes & Cancelations
What is the cancelation policy?
Can I change my reservation?
Can I extend my reservation?
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