Frequently Asked Questions

You can call (415) 849-4662 or email help@zeusliving.com anytime to get help. Zeus prides itself in responding immediately.

Utilities are already set up for you and are already included in rent.

We thoroughly clean the property before you arrive and after you leave. If you would like routine cleanings during your stay, let us know and we can arrange for our trusted cleaning team to clean your property.

We will return your security deposit minus any charges related to excess wear and tear within 15 business days of checkout.

1. Credit card refund; or
2. Paypal; or
3. Paper check

Let us know if you have a preference. Please note that any card processing fees or paypal fees can not be refunded.

Zeus is a corporate housing provider that leases unique homes in the Los Angeles and San Francisco Bay areas, furnishes and outfits them, and then rents them out to our corporate clients for business stays of 30-days or longer. We guarantee rent each month to our landlords over the term of the lease. You can apply to get a lease offer for your home here.

Because we are a master tenant and do not occupy the home, but rather sublet to our corporate residents, we do not pay a security deposit to landlords. We guarantee to provide the home back to you in equal or better condition than when we found it subject to normal wear and tear.

Our preferred home for corporate housing is a studio, 1-bedroom, or 2-bedroom residence. We also look for homes with an equal ratio of bedrooms to bathrooms and require our homes to have dishwashers, on-site or in-home laundry, covered parking, and be near public transportation hubs. Homes with recently updated or current kitchens and bathrooms are also required. Allowance for pets is a big plus!

Zeus will cover any resident damage at no cost to the owner. For issues caused by age, deferred maintenance, or Acts of God, Zeus will repair or oversee repairs at the expense of the owner.

We currently operate in the Los Angeles and San Francisco Bay areas of California. Specific areas of operation include most parts of San Francisco, San Bruno, San Carlos, San Mateo, Redwood City, Menlo Park, Palo Alto, Mountain View, Sunnyvale, Santa Clara, San Jose, Milpitas, Oakland, Berkeley and West Los Angeles (the areas between West Hollywood and Santa Monica / Playa del Rey) in Southern California.

There are three levels of insurance coverage on every Zeus home: the landlord's homeowners insurance, Zeus’ $3,000,000 commercial liability plan, and required individual resident renters insurance.

We are an equal housing opportunity provider that specializes in corporate housing.

Zeus requires all residents to complete a rental application with background information and credit verification powered by Experian or proof of funds.

Most residents stay for 3-6 months.

Our rental offer takes into consideration recent comparables from both furnished and unfurnished homes as well as market rates of other corporate housing providers.

The Zeus master lease agreement is derived from the San Francisco Apartment Association lease with special consideration for the needs of corporate housing. Our typical lease term is two years.

Our in-house Zeus home design team will completely furnish your home and outfit it with essentials for corporate stays like working desk areas, HDTVs, bed linens, bathroom and kitchen essentials.

We ask landlords to cover any municipal account utilties like water and garbage. Zeus will take care of non-municipal provided electricity, gas, cable, and internet (e.g. PG&E and Xfinity).

We are now servicing West Los Angeles (the areas between West Hollywood and Santa Monica / Playa del Rey) in Southern California. Further geographic expansion beyond California is anticipated in early 2019.

No.

We require the first month free as our only fee, which allows us to make any needed repairs or upgrades and furnish the home. No other service fees will be charged for as long as you are with Zeus.

We are located in the SOMA district of San Francisco with more than 30 employees and growing fast!

We currently manage homes for more than 100 landlords in the Los Angeles and San Francisco Bay areas.

We currently operate more than 200 homes for corporate housing in the Los Angeles and San Francisco Bay areas.

1. Apply in the listing.
2. Credit check.
3. Lease sent to you once application is approved.
4. Signature and security deposit are due within 24 hours to secure your booking.
5. Confirmation!

See Application & Leasing Process FAQs for more details.

Yes, we’re here to help! You are welcome to send an inquiry (just hit “Inquire”) within a particular listing or email stay@zeusliving.com with questions. Or feel free to call (415) 849-4662 to speak with someone on our team.

30 nights.

We specialize in medium-term stays for a few reasons. First, we value relationships with our neighbors and take care to ensure renters come to us to create a home. Second, we are proud to operate in various cities with short-term regulations. Finally, we cater to the needs of our customers by providing longer-term options for relocations and business travel.

While the above is the case for most of our properties, at units where short-term rentals are allowed, we are happy to offer stays of less than 30 nights.

We require leases begin within two weeks of the first available date to minimize vacancy and make prices more affordable. If you'd like to book further out in the calendar, just give us a call at (415) 338-9702 or email stay@zeusliving.com and we'll do our best to accommodate your request.

Simple! You check in on the start date of the lease and you check out on the end date of the lease. Note that on the end date you must check out of the property by 11am. If you want to stay beyond your end date, you must notify Zeus immediately so we do not book someone else for those dates. You will not be able to extend if we have booked someone else. If you are unsure of your end date, ask Zeus for a flexible lease.

We draw discounts into our nightly pricing, so we do not offer further discounts. Each listing shows a seasonal breakdown of pricing each month.

A flexible lease has no specific end date. When you want the lease to end, you give us at least 30 days notice. For example, if today was January 1, the earliest your lease could end is January 31. You can end your lease in the middle of a month if you like. Note that on the end date you must check out of the property by 11am.

No.

All occupants over the age of 18 must be added to the application. Those contributing to rent must also be named, complete a credit check, and sign the lease.

All applicants who will contribute to rent must complete a credit check or provide proof of funds. If you wish to rent again with Zeus and have been a resident within the past year, there is no need to submit another credit check.

Viewings can be scheduled if no one is living at the property or if your stay is longer than 6 months. We have other great ways for you to familiarize yourself with the property:

1. Check out the online 3D tour of the property. These are available on all listings. The property looks exactly like it does in the tour.
2. Check out Google Street View to get a sense of the neighborhood.

No. Experian runs a soft inquiry that will not affect your credit.

We happily welcome international renters! If you do not have US credit, we will require either a) your last 2 pay stubs; b) a redacted bank statement; c) Offer Letter stating salary; or d) Letter of Support if your company is paying.

650.

If your credit check reveals an insufficient score, we will still consider your application with a higher security deposit and/or upfront payment. You can also have a cosigner guarantee your lease.

Yes. A cosigner will act as guarantor and will be responsible for payment outright or in the event that you do not pay what is owed for your lease. A cosigner is appropriate for those with insufficient or unestablished credit.

Yes, and in fact, your company must be named on the lease if responsible for payment. If your company is paying, but you would prefer to keep the lease in your name, we will need a Letter of Support (see next question for an explanation).

A Letter of Support is a document from a company assuming responsibility for payment of your lease. The letter must be signed by a representative of your company with authority to assign the company as guarantor of the lease.

We have a few units rented out by room. In those cases, you are welcome to inquire about the people currently occupying the property. Note that private information will be kept in strict confidence.

No, we offer furnished units only. We have a fantastic in-house design team who furnishes and decorates each unit.

We require our residents to obtain renter’s insurance. If you would like to waive the requirement, contact our leasing team. We recommend Lemonade for competitive pricing and ease of use.

Your booking is not confirmed until 1) you have signed the lease and 2) your required upfront payment has cleared. The amount of the upfront payment owed at signing will depend on how soon you are moving in. If you are moving in within 1 week, you will owe security deposit plus first month’s rent. Otherwise, you will owe a security deposit. Once your booking is confirmed you will receive welcome emails from Zeus confirming your lease.

When the lease is signed. Note that the property will not be held for you until your deposit clears.

First month’s rent is due prior to move-in, which means payment must fully clear before moving in. We recommend submitting payment 1 week in advance to avoid move-in delays. Keep in mind that bank and wire transfers take more time to clear than credit card payments.

If you are moving in within 1 week from the time you sign, first month’s rent will be due at signing.

The turnover cleaning fee covers a deep clean and restocking conducted after you move out. We will collect this with first month's rent. This cleaning is necessary to ensure a spotless move-in for all residents!

• Credit card or ACH payment (via Stripe) at https://zeusliving.com/payments
  
• PayPal to hello@zeusliving.com
• Venmo to hello@zeusliving ($2,500/week limit)
• Paper check to Zeus Living, 729 Minna St., San Francisco, CA 94103
• Wire transfer (contact us for wiring info)

A payment schedule is available to you when you log in to your Zeus account.

Your company can pay via any of the above payment options. We recommend that a representative from your company set up a Zeus account and pay through our payments portal. Please note that if your company is paying, the company will need to be named on the lease or upload a Letter of Support to guarantee your lease.

Rent is due on the 1st of each month. We find this is easiest for our residents. First month is due prior to move-in and your second month will be pro-rated accordingly.

Yes, there is a cap on utilities, which means that we only charge for excessive use. “Excessive Use” occurs only when Gas or Electricity or Water/Sewer reaches usage or charges of more than $200 a month.

For efficiency, we do not allow utilities accounts to be transferred to residents.

Each confirmed reservation comes with a House Manual, which details important information about your stay and the property itself. Included in the House Manual will be information about: door codes/keys, wifi password, parking (if applicable), mail, fixtures and appliances, nearby eateries and attractions, contact information, etc. The House Manual is accessed through a link sent in the welcome email you’ll receive once your lease is confirmed.

Codes will be emailed to you on your day of move-in by 3pm. They will also be revealed in the house manual at the same time. If the house specifically requires keys, we will confirm a convenient time for key exchange.

Check-in is at 3pm and check-out is at 11am. Requests outside of these regular times will be handled on a case by case basis. If we have a same-day turnover with a resident moving out or arriving on that date, we will be unable to accommodate arrival/departure exceptions. Just ask and we’ll let you know!

Overnight visitors are allowed, but with the following restrictions. Guests are not allowed for more than 15 consecutive days or 30 days in a calendar year. If you would like to add an occupant to your lease, contact us immediately; if you do not add a long-term guest to your lease you will be in breach of the agreement. Also, no more than 2 occupants per bedroom are allowed at a given time. Finally, if you are in a private room in a shared space, please exercise discretion and respect for your housemates whenever inviting guests into the space. And please never give out door codes to a guest!

You will receive an email detailing move-out instructions 1 day prior to move-out.

Zeus aims to provide everything you need to hit the ground running on day one. Your place will come with major furniture like couches, chairs, dining table, beds, etc. Zeus also provides kitchenware such as cups, silverware, pots and cooking equipment.

Pet policies vary by property. The policy at a given unit will be outlined in the listing. If allowed, there is an additional $250 deposit per pet and a rent increase of $50 per month.

All of our units are furnished and we typically do not remove or swap out furniture. However, you may add furniture if no damage is caused and you take it with you when you leave. If you have a specific request about a particular piece of furniture, we are happy to hear it and assess whether it is feasible on a case by case basis.

For support animals, we require a certified letter signed by a health professional. Please upload into your application.

Smoking is not permitted in any Zeus home.

A/C availability will vary by unit. Please inquire further if A/C is a priority for you.

Each property listing will indicate whether there is designated parking included, and if not, how difficult it is to find street parking in that area. Some areas do require a street parking permit. Please inquire further if parking is a priority for you.

All properties come with high-speed Internet and wireless network.

We offer super fast wifi at all of our properties, with a minimum of 100mbps, up to 500mbps at some properties. If speed ever becomes an issue, we will address it.

If your unit has cable (as stated in the listing), it comes with a standard cable package.

• Home Supplies Starter Kit
• Furniture
• Art & Decor
• Sheets
• Pillows
• Pillowcases
• Duvet
• Hangers
• Towels
• Trash Cans
• Laundry Hamper
• Soap Dispensers
• Hair Dryer
• Utensils
• Cutting Boards
• Knives
• Pots & Pans
• Pot Holders/Oven Mitts
• Colander
• Mixing Bowls
• Peeler
• Glasses
• Mugs
• Wine Glasses
• Dishes
• Baking Sheet
• Coffee Maker
• Toaster
• Electric Kettle
• Drying Rack
• Broom
• Dustpan
• Vacuum Cleaner
• Plunger
• Iron & Ironing Board
• Space Heater
• Power Strip
• Extension Cord
• Reusable Tote Bag

• Toiletry Kit - Toothbrush, Toothpaste, Chapstick, Q-Tips
• Trash Bags
• Notebook & Pen
• Zeus Water Bottles
• Zeus Candle
• Toilet Paper
• EO Shampoo, Conditioner, and Body Wash
• EO Body Lotion
• Equator Coffee
• Sponge
• Hand Soap
• Dish Soap
• Salt & Pepper
• Aluminum Foil
• Baking Soda
• Cleaning Sprays
• Toilet Cleaner
• Paper Towels
• Laundry Detergent

No, but the Starter Kit has ample household, grooming, and cleaning supplies for your stay.

Yes! If you rent a unit in a complex with a gym, pool, lounge, etc., you will have access to those amenities. Fob or key will be provided with your general set of keys upon check-in.

Most properties have a washer/dryer. If it doesn’t, Zeus can arrange for your laundry to be picked up from your property, cleaned, and delivered back to you.

Generally, we have a 30 day notice policy. If you notify us 30 days prior to your set move-in date, we will fully refund your deposit. If within 30 days prior to your set move-in date or during your stay, please contact our team. We will re-market the property in search of a replacement resident and charge you only for days we cannot rent, plus a $250 re-listing fee.

Changes to your reservation will depend on other bookings before and after your lease term. If you need to make a change, contact us and we’ll assess whether we can make it work.

We are happy to extend your reservation if availability so allows! We lease on a first-come first-served basis. Contact us as soon as you know you would like an extension - the earlier the better to ensure our calendar is still open!

If you have a fixed lease, you will only be able to extend if we have not already booked someone else for those dates.

If you have a flexible lease and have not given us notice, there is no need to extend your lease. Your lease does not end until you give us 30 days notice. If you have already given us notice, we can extend your lease if we haven't booked anybody after you.

Note that if your unit is already booked after your lease end date, we may have another comparable unit available for you. Contact us for assistance finding a transition property!