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Frequently asked questions
Residents
How do I get help during my stay?
How do utilities work?
How often is the home cleaned?
When will my security deposit be returned?
How will my security deposit be returned?
Owners
How do I list my property or home on Zeus?
Why doesn't Zeus pay a security deposit?
What kind of homes does Zeus look for?
What maintenance does Zeus cover?
What insurance coverage does Zeus carry?
Who does Zeus typically rent to?
How long does the average resident stay?
How does Zeus come up with the price for my property?
What kind of lease do you use and for what term?
Who furnishes the home?
Who pays for utilities?
Where is Zeus expanding?
Does Zeus pay home property taxes?
What are the fees for using Zeus?
How many owners use Zeus?
How many homes are in the Zeus housing network?
Did Zeus previously offer guaranteed monthly rent?
Application & Leasing Process
Can I schedule a viewing?
What is the minimum lease length?
Do you offer unfurnished homes?
Do I need renter’s insurance?
What is the Zeus Guarantee?
How do I book a home with Zeus?
Can I speak to a human before applying?
How does Zeus screen residents?
What’s required to book?
Can I extend my stay?
What if my company is signing the lease and/or paying?
How do I let someone book business travel for me?
My company is paying for me, how should payment be submitted?
Can my company sign up for Zeus?
What are acceptable forms of ID?
When will I be asked for an ID?
Do you perform background checks?
How does a fixed term lease work?
How does a flexible lease work?
How does Zeus accommodate government Per Diem stays?
Payments
What do I need to pay to book?
What is the turnover cleaning fee?
What are the payment options?
Where can I see my payment schedule?
If I move in mid-month, is that when I pay my rent each month?
Is there a utilities cap?
Can I pay my own utilities?
Your Stay
What is the House Manual?
When do I receive check-in information (codes or keys)?
Can I check in early/check out late?
Are overnight visitors allowed?
What is the procedure for checking out of my unit?
What happens if I check out late?
Property Amenities
Are pets allowed?
What furniture can I expect?
Can I bring my own furniture?
What is the protocol for support animals?
Is smoking allowed?
Does my unit have Air Conditioning?
Is parking available? Do I need a permit for street parking?
Do your homes have WiFi?
What cable package is included if my home comes with cable?
What is my home equipped with?
Do you offer refills during a stay?
What should I pick up on my first shopping trip after I arrive at my home?
If my home is in a complex with community amenities, do I have access?
Do your homes have a washer/dryer?
Changes & Cancelations
What is the cancelation policy?
Can I change my reservation?
Can I extend my reservation?
Can’t find what you’re looking for?
We’re happy to help.
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