(415) 849-4662 The Experience For Business Login Owners

Frequently asked questions

Residents

You can call (415) 849-4662 or email help@zeusliving.com anytime to get help.

We've set up and pay for all of your utilities (gas, electricity, water, cable, wifi)! In some jurisdictions, you'll see a fixed "utilities fee" as it's own line item on your monthly invoice. Where applicable, this fee is reflected on the home's listing page when you enter your dates.

We thoroughly clean your home before you arrive and after you leave. If you would like routine or one-off cleanings during your stay, let us know and we can arrange for our trusted cleaning team to clean your home.

We will return your security deposit minus any charges related to excess wear and tear within 15 business days of checkout.

Your deposit will be returned via your original payment method. There are three exceptions to this:

  • If you paid through a bank account and stayed longer than 90 days, we will refund you via check

  • If you paid through a bank account and have deductions, we will refund you via check

  • If you paid through an international bank account, we will refund you via a wire transfer (you are responsible for wire transfer fees)

Owners

Zeus is a corporate housing provider that leases unique homes in Seattle, Los Angeles, Washington D.C., and the San Francisco Bay area. We furnish and equip the homes we manage, and then rent them out to our corporate clients for business stays of 30 days or longer. We guarantee rent each month to our owners over the term of the lease. To see if your property qualifies, enter your address here, or give us a call at (415) 849-4662.

Because we are a master tenant and do not occupy the home, but rather sublet to our corporate residents, we do not pay a security deposit to owners. We guarantee to provide the home back to you in equal or better condition than when we found it subject to normal wear and tear.

Our preferred home for corporate housing is a studio up to 4-bedroom residence. We also look for homes with an equal ratio of bedrooms to bathrooms and require our homes to have dishwashers, on-site or in-home laundry, covered parking, and be near public transportation hubs. Homes with recently updated or current kitchens and bathrooms are also required. Allowance for pets is a big plus!

Zeus will cover any resident damage at no cost to the owner. For issues caused by age, deferred maintenance, or Acts of God, Zeus will repair or oversee repairs at the expense of the owner.

We currently operate in Seattle, Washington, D.C., Los Angeles and the San Francisco Bay Area.

There are three levels of insurance coverage on every Zeus home: the owner's homeowners insurance, Zeus’ $3,000,000 commercial liability plan, and required individual resident renters insurance.

We are an equal housing opportunity provider that specializes in corporate housing.

Zeus requires all residents to complete a rental application with background information and credit verification powered by Experian or proof of funds.

Most residents stay for 2-4 months.

Our rental offer takes into consideration recent comparables from both furnished and unfurnished homes as well as market rates of other corporate housing providers.

The Zeus master lease agreement is derived from a standard local residential lease (for instance, in SF, the San Francisco Apartment Association lease) with special consideration and clauses for the needs of corporate housing. Our typical lease term is two years.

Our in-house home design team will completely furnish your home and equip it with essentials for corporate stays like working desk areas, HDTVs, bed linens, bathroom and kitchen essentials.

We ask owners to cover any municipal account utilities like water and garbage. Zeus will take care of non-municipal provided electricity, gas, cable, and internet (e.g. PG&E and Xfinity).

We are expanding to New York and Boston in 2019.

We require an annual free month plus a one-time 10-day onboarding period, which allows us to make any needed repairs or upgrades and furnish the home.

Our headquarters is located in San Francisco and we have local offices in each city we operate in. We have over 100 employees and are growing fast. We're hiring!

We currently manage homes for more than 500 owners.

We currently operate more than 1,000 homes for corporate housing in Seattle, Los Angeles, Washington D.C., and the San Francisco Bay Area.

Application & Leasing Process

We don't offer viewings of our homes to respect the privacy and convenience of our current residents, however we have a 3D tour, floor plan and photos for each home.

We also usually have 1 property in each metro area that serves as a showroom. Please reach out to stay@zeusliving.com to arrange a viewing.

Our minimum stay length in all cities is 30 nights. We specialize in medium-term stays for a few reasons. First, we value relationships with our neighbors and take care to ensure residents come to Zeus to create a temporary home. Second, we are proud to operate in various cities with short-term regulations put in place by the Home Owners Association. Finally, we cater to the needs of our customers by providing longer-term options for relocations and business travel.

No, we offer furnished homes only. We have a fantastic in-house design team who furnishes and decorates each home.

We highly recommend that our residents obtain renter’s insurance. If you would like to waive insurance, contact our leasing team. We recommend Lemonade for competitive pricing and ease of use.

We stand by our homes. If within 7 days of the check in you are not satisfied with the property because it did not match the online photos or 3D tour, we will be happy to find you another Zeus home that is a better fit (subject to availability).

To request a relocation, please send photos and a list of reasons on why the property is not as it appears on our website to help@zeusliving.com.

When you find the home you like, simply apply from the listing. Once your application is submitted, your home is automatically reserved for you while a member of our bookings team reviews your application. The review typically takes 10-15 minutes, but can take up to 24 hours.

Once approved, you will receive an email notification that your booking is fully confirmed. Your booking is not confirmed until 1) you and Zeus have signed the lease and 2) your required upfront payment has cleared. Once your booking is confirmed, you will receive welcome emails from Zeus confirming your lease.

Yes, we’re here to help! You are welcome to send us a Message within any listing or email stay@zeusliving.com with questions. Or feel free to call (415) 849-4662 to speak with someone on our team.

All applications require your contact information, information about the payor or lease signer, the total number of residents staying in the home (including children), pet information, and a lease signature. Additionally, you may be asked to provide identity verification and/or financial verification.

For stays over 35 days, the prorated rent for the first month of your stay, the one-time cleaning fee, and the security deposit are due to book. For shorter stays, rent for your full stay, the one-time cleaning fee, and the security deposit are due to book.

We require leases begin within one week of the home’s next available date in order to minimize vacancy and make our homes more affordable. If you'd like to book further out in the calendar, just give us a call at (415) 338-9702 or email stay@zeusliving.com and we'll do our best to accommodate your request.

We draw discounts into our nightly pricing, so we do not offer further discounts. Each listing shows a seasonal breakdown of pricing each month.

If you would like to stay beyond your end date, please notify Zeus immediately so we do not book someone else for those dates.

As we book on a first come, first serve basis, you will not be able to extend if we have booked another resident for the dates following your fixed end date. If you are unsure of your end date, ask Zeus for a flexible lease.

Many companies choose to pay or sign the lease. We recommend that a representative from your company set up an account and book on behalf of the traveler. If you already know which home you’d like to rent, click “Company” in the booking flow when prompted and fill out the information. If you’re unsure, click message us from any listing page.

We recommend that a representative from your company set up an account and book on behalf of the traveler. From any listing, click apply and select “Company.” Then fill out the information.

Your company can pay via any of the payment options. We recommend that a representative from your company set up a Zeus account and pay through our payments portal. Please note that if your company is paying directly, the company will need to be named on the lease.

Yes! Benefits include a waived security deposit, flat rates year round, and an account manager. Visit Zeus for Business to sign up and let us know you’re interested.

Before booking a home, we may ask for a government ID. As explained below, this helps us keep the Zeus community secure, fight fraud, and it’s something you’ll only have to do once.

When asked for an ID, you’ll need to submit a photo of a government ID (driver’s license, passport, etc.). You may also be asked to take a new photo of yourself, which helps us verify this is really you booking a home.

Once you provide the information, our 3rd party verification software will check that your photo matches your ID, and that your ID appears to be valid. If we have trouble verifying your ID, you may be asked to resubmit your ID verification information and your booking may be cancelled.

You can manage your verification status on your settings page.

You have 2 options for adding your ID:

  • Take a photo using your computer or mobile device’s web camera
  • Upload an existing photo of your ID

Only government-issued IDs are accepted. Depending on what country or location you’re from, one of the following types of government IDs are accepted:

  • Driver’s license
  • Passport
  • National identity card

You may be asked for an ID while booking a home. You must complete this step in order to complete the booking. You can also verify your ID at any time from the bottom of your Settings page.

All applicants who will contribute to rent must complete a credit check or provide proof of funds. Past residents need not submit another credit check.

No. We work with a trusted Credit Check provider, Experian, who runs a soft inquiry that will not affect your credit.

We happily welcome international renters! If you do not have US credit, we’ll simply need you to share alternative proof of funds. This can be in the form of a redacted bank statement from your current account; an offer letter from your employer; or a recent pay-stub, as well as proof of identification showing a matching name.

Our credit score threshold is 650. If your credit check reveals an insufficient score below our threshold, we will still consider your application with a higher security deposit and/or upfront payment. You can also have a cosigner guarantee your lease.

We also accept alternative proof of funds in lieu of a credit check. This can be in the form of a redacted bank statement from your current account; an offer letter from your employer; or a recent pay-stub, as well as proof of identification showing a matching name.

The person or entity responsible for payment must sign the lease. This could be you, your roommate, or your company.

Simple! You check in on the start date of the lease and you check out by 11am on the end date of the lease. If you are unsure of your end date, ask Zeus for a flexible lease.

A flexible lease has no specific end date. When you’d like the lease to end, give us at least 30 days notice. For example, if today is January 1, the earliest your lease could end is January 31. You can end your lease in the middle of a month if you like. Note that on the end date you must check out of the home by 11am.

Payments

You can always see the breakdown of what’s due at the time of application on the listing page.

For stays of greater than 35 days, the prorated rent for the first month of your stay, the one-time cleaning fee, and the security deposit are due to book.

For stays of fewer than 35 days, rent for your full stay, the one-time cleaning fee, and the security deposit are due to book.

The turnover cleaning fee covers a deep clean and restocking conducted before residents move in. This cleaning is necessary to ensure a spotless move-in for all residents.

  • Credit card or ACH payment (via Stripe) on your Payments Page
  • Wire transfer (contact us for wiring info)
  • Other payment options will be evaluated upon request based on the merits of each particular situation

You can always access your payment schedule from your Bookings.

Go to the booking you’re interested in viewing, and click “View Payment Schedule.”

Rent payment is always due on the 1st of each month, except for first month’s rent which is prorated and due prior to move in.

Yes, there is a cap on utilities, which means that we only charge for excessive use. Excessive use occurs only when Gas or Electricity or Water/Sewer reaches usage or charges of more than $200 a month individually.

For efficiency, we do not allow utilities accounts to be transferred to residents.

Your Stay

Each confirmed reservation comes with a House Manual, which details important information about your stay and the home itself. Included in the House Manual will be information about: door codes/keys, wifi password, parking (if applicable), mail, fixtures and appliances, contact information, etc. The House Manual is accessed through a link sent in the welcome email you’ll receive once your lease is confirmed.

Access codes will be emailed to you on your move in day at 2:45pm. They will also be revealed in the house manual at the same time.

Check in is at 3pm and check out is at 11am. Requests outside of these regular times will be handled on a case by case basis. If we have a same-day turnover with a resident moving out or arriving on that date, we will be unable to accommodate arrival/departure exceptions. Just ask and we’ll let you know!

Overnight visitors are allowed, but with the following restrictions. Guests are not allowed for more than 15 consecutive days or 30 days in a calendar year. If you would like to add an occupant to your lease, contact us immediately; if you do not add a long-term guest to your lease you will be in breach of the agreement. Also, no more than 2 occupants per bedroom are allowed at a given time. Finally, please never give out door codes to a guest!

You will receive an email with detailed check-out instructions, but these are the main steps:

  • Return your keys
  • Dispose of trash
  • Empty the fridge
  • Set up mail forwarding
  • Lock the property
Property Amenities

Pet policies vary by property. The policy at a given unit will be outlined in the listing. To keep things simple, we don't charge you pet rent or pet security deposit, however, any damages caused by pets will be taken out of your general security deposit.

Your home will come fully-equipped with everything detailed in the listing and shown in the online photos.

All of our units are furnished and we typically do not remove or swap out furniture. However, you may add furniture if no damage is caused and you take it with you when you leave. If you have a specific request about a particular piece of furniture, we are happy to hear it and assess whether it is feasible on a case by case basis.

For support animals, we require a certified letter signed by a health professional. Please upload into your application.

Smoking of any kind is not permitted in any Zeus home. Smoking may result in the loss of your entire security deposit.

A/C availability will vary by unit. Please inquire further if A/C is a priority for you.

Each home listing will indicate whether there is designated parking included and, if not, how difficult it is to find street parking in that area. Some areas do require a street parking permit. Please inquire further if parking is a priority for you.

All homes come with complimentary 100 mbps WiFi. If speed ever becomes an issue, let us know and we'll take care of it.

If your home has cable (as stated in the listing), it comes with a standard cable package.

  • General
    • Furniture
    • Art & Decor
    • Broom & Dustpan
    • Vacuum Cleaner
    • Iron & Ironing Board
    • Space Heater
    • Power Strip & Extension Cord
  • Bedroom
    • Bedding & Pillowcases
    • Pillows
    • Duvet
    • Hangers
    • Laundry Hamper
    • White Noise Machine
  • Bathroom
    • Towels
    • Hair Dryer
    • Plunger
    • Shampoo, Conditioner & Body Wash
    • Hand Soap & Lotion
    • Toiletries
  • Kitchen
    • Trash Can
    • Utensils & Knives
    • Cutting Boards
    • Pots & Pans
    • Baking Sheet
    • Oven Mitts
    • Mixing Bowls & Colander
    • Cups, Mugs & Wine Glasses
    • Dishes
    • Dish Drying Rack
    • Coffee Maker
    • Toaster
    • Kettle

No, but the Starter Kit has ample household, grooming, and cleaning supplies for your stay.

Yes! If you rent a home in a complex with a gym, pool, lounge, etc., you will have access to those amenities. Fob or key will be provided with your general set of keys upon check in.

Most homes have a washer/dryer. If it doesn’t, Zeus can arrange for your laundry to be picked up from your home, cleaned, and delivered back to you.

Changes & Cancellations

Generally, we have a 30 day notice policy. If you notify us 30 days prior to your set move-in date, we will fully refund your deposit. If within 30 days prior to your set move in date or during your stay, please contact our team. We will re-market the home in search of a replacement resident and charge you only for days we cannot rent, plus a $250 re-listing fee. Note that we may not always be able to rent out the home, based on demand and local laws.

Changes to your reservation will depend on other bookings before and after your lease term. If you need to make a change, contact us and we’ll assess whether we can make it work.

We are happy to extend your reservation if availability so allows! We lease on a first-come first-served basis. Contact us as soon as you know you would like an extension—the earlier the better to ensure our calendar is still open!

If you have a fixed lease, you will only be able to extend if we have not already booked someone else for those dates.

If you have a flexible lease and have not given us notice, there is no need to extend your lease. Your lease does not end until you give us 30 days notice. If you have already given us notice, we can extend your lease if we haven't booked anybody after you.

Note that if your unit is already booked after your lease end date, we may have another comparable unit available for you. Contact us for assistance finding a transition property!

If you still can’t find what you’re looking for, we’re happy to help.