How We Care for Your Home

From inspections to cleanings, we share all the ways we take care of your home.

Keeping up with your investment property is a daunting task. But it doesn’t have to be. When you partner with us, we take it on for you. Our inspection, quality, and maintenance teams are staffed by experts with years of experience and knowledge in caring for properties, and they’ll put that expertise to work in your home. We walk you through the ways we care for your home before, during, and after each resident’s stay. 

Before a Resident Checks-In

We know that maintaining your home is important to you. And it’s just as important to us. Our residents expect well-maintained homes, and it’s to our detriment if a resident moves into a home and there are maintenance or quality issues. The first step: get eyes on the home. When we onboard your home, we send trained inspectors to your property where they’ll carefully follow our 21-page inspection list and check for things like cleanliness, plumbing, and electrical issues to make sure the home is up to our standards. They’ll also use this time to thoroughly inspect appliances, HVAC, smoke alarms, and look out for any strange smells or hazards. While your home may appear in good condition, there’s a chance it’ll need a few fixes. In this case, we’ll share our inspection list and ask that you complete the fixes within five days. Once that’s done, the home will be inspected again and ready to go live for bookings. 

In addition to our initial onboarding inspection process, we’ll perform preventive maintenance inspections on your home every six months. These inspections are technical-based and are performed by a skilled maintenance technician who will check on the basics like appliances, but also the safety of the home. They’ll change air and water filters, check locks, and replace the batteries in smoke and carbon monoxide detectors. 

During a Resident’s Stay

Once a resident has booked a stay, we send inspectors out again and we clean the home. If we find that something is missing or broken, our maintenance team will make the necessary fix to ensure an enjoyable check-in experience. 

We respect our resident’s privacy during their stays and limit in-person interactions as much as possible. But to encourage residents to keep the home clean, we pre-stock cleaning supplies like a vacuum, broom and dustpan, and surface cleaners. All of our residents have the option to schedule mid-stay cleanings, which allows our team to deep clean the home. 

In a perfect scenario, there won’t be a need for any fixes during a resident’s stay, but things happen. Our maintenance team will fix any issues that come up during a stay—if we need to purchase parts or hire an expert to come in, we’ll pass that cost on to you, but in many cases, our technicians can handle a simple repair and you won’t see any costs for the work, including labor. This includes (but is not limited to) painting, replacing faucets, reinstalling light fixtures, and fixing doorknobs and locks.  We also have maintenance managers on call around the clock to assess and escalate major issues (think late-night flooding or electrical outages).

After A Resident Checks Out

Whether it’s a 30-or 90-day stay, we’re in your home each time a resident moves out. We start with a turnover inspection where our inspectors check the condition of the furniture and basic home systems like heating and cooling, water pressure, and appliances. Once that’s done, they’ll send a report to our quality team, who will compile a list of any fixes and share it with our maintenance techs. During this process, our cleaners will come out to deep clean the home, making it feel fresh and new for the next resident. A bonus: If your home is carpeted, they’ll deep clean that too—a service you won’t typically get from a standard property manager

Your home’s safety is a top priority: in addition to making any necessary fixes, our techs will change all lock codes after every check-out. Our Trust and Safety team will also be on call to address any issues that may come up while the home is unoccupied. 

A lot of time and money goes into managing a home. We take this job on for you. At Zeus, each home gets turned over every two months or so. That means we’re in your home inspecting, cleaning, and fixing things, on average, six times a year. We keep you up to date on all inspections, fixes, and requests fulfilled at your home on our owner dashboard (you’ll also see how much money we’ve saved you). Interested in renting out your home? Visit our website to learn more about how we partner with homeowners. 

If you know someone who wants to rent out their home, send them to Zeus. You’ll get $500 for the referral and they’ll get a $250 gift from us.